Everyday we're helping businesses -- just like yours -- harness the power of credible customer feedback and reviews. RatePoint is an easy-to-use, automated customer feedback solution that helps you manage your online reputation, strengthen customer relationships, increase consumer confidence and sales, and grow your business.
Get RatePoint for your company and Make it Easy to:
- Collect and promote authentic customer reviews
- Connect with customers using easy feedback tools
- Manage & build your online reputation
- Improve your business & customer service
- Promote your business quality
- Boost consumer confidence, sales & conversions
- Improve your SEO and increase website traffic
Success Stories:
The Superiornutstore.com Success Story (In the Wallstree Journal)
Superiornutstore uses RatePoint Inc.'s customer-review system. "When they read those reviews… it helps to convert more visitors into shoppers," says Hicham Chraibi, the manager of the online store. It also uses the Better Business Bureau's online approval system, as well Hacker Safe's online-safety certification. Customers also can review the site through Yahoo Inc. and Shopzilla Inc.
How: Mr. Chraibi was driving home from work when he heard about RatePoint on the news. "I signed up the same day," he says.
Results: More than 10% of unique visitors to the site place an order, compared to 2% or 3% three years ago.
Crucial Web Hosting (In PC Magazine Appscout)
Arizona-based Crucial Web Hosting, has seen a great deal of benefit from its membership. Originally, Crucial built its own reviews site, crucialreviews.com, but it wasn't getting any clicks.
How: Then it signed up with Ratepoint in 2006, and once it started receiving comments--positive ones--on November 1, 2007, the company saw immediate results. That month Crucial received 24 reviews from 5 different countries and in 2 different languages and had a whopping 430-percent increase in new signups.
Results: Over 19 months, Crucial had an average of 35 new accounts each month. In November 2007, it had 150 signups and saw that one in five visitors to its site views the reviews. One of the reviews was in Chinese, and Crucial signed up 30 clients to its Chinese-translated site based on that one review.
Now, if you do a search in Google, Crucial's Ratepoint site is at the top of the results. While it's received only positive reviews thus far, Richard Garcia, the company's CEO, says, "The ability to make it right is its strongest asset." And hey, isn't the customer always right?
What You Get with RatePoint:
- The trusted and recognized RatePoint Site Seal
- Easy-to-use tools to collect & promote feedback
- Survey & e-mail marketing tools
- Simple web-based management interface
- Online dispute resolution
- RatePoint Directory listing
- Plus other business & marketing tools
Use RatePoint to:
- Connect with customers by asking for their insight, input and honest feedback about their experiences with your business. If you proactively solicit feedback -- you'll get 40% more feedback -- the majority of which is positive! Use that feedback to better understand your customer's needs and improve your products, services and overall business. Our feedback, e-mail and survey tools make it easy to reach out to customers!
- Manage your online reputation by proactively asking for feedback directly from your customers. It's impossible to track everything that's being said about your business online -- consumers are flocking to the web to share information about businesses through review sites, blogs and other forums. As a result, you aren't notified of any feedback, regardless if it is positive or negative, and are powerless to resolve any issues or be part of the conversation. RatePoint lets you manage your online reputation by proactively capturing real, authenticated feedback and reviews, and by being a part of the conversation from the start.
- Promote your business quality through the RatePoint Site Seal, a recognized and trusted symbol of a quality business. The RatePoint seal also lets visitors see and submit reviews and ratings of our business directly through your website. Plus, did you know that over 71% of online shoppers look specifically for third party seals of approval when they visit a website!
- Boost consumer confidence, sales and conversions by easily sharing real customer reviews with other consumers and website visitors. Every day consumers are flocking to the Web to search for online reviews before making both online and offline purchases. Promote your business' commitment to quality through RatePoint and show that you're "consumer approved."
- Turn an unhappy customer, into a satisfied, loyal one. Every business has unhappy customers, but wouldn't you rather have a complaint come directly to you versus seeing it posted somewhere else where you might not see it or have the opportunity to respond. Our Dispute Resolution Service let's you respond to negative reviews privately before they are posted online, and resolve any issues offline before they can impact your business reputation.
- Improve your site's SEO and increase traffic through freshly-generated consumer reviews and your RatePoint business directory listing. As your business receives more reviews and your Business Profile becomes complete, you'll see additional SEO benefits through search engines such as Google and Yahoo!
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